Shipments and returns

Your Order once placed on our website

All Orders are dispatched within 48 working hours of receipt of your order.  By Royal Mail or MyHermes.  If you have a secure location drop off point, then once you have placed your order, please send an email to our customer services team, who will assist you with this.

Delivery charges include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects.  Boxes are amply sized and your items are well-protected.

In the unlikely event of your order being received damaged then please contact us within 7 days of receipt by email iwona@gr8-kitchenware.co.uk

Unwanted returns qualify for return within 30 days of receipt of parcel, and have to be unused and in resellable condition.  Any return costs would be at customer own expense.